Application & Services
“Our Application and Service is more than just maintenance”
Our Application and Service department is the first line of support if you have any issues or specific questions about our instruments, kits, processes or medical software solutions. The Sales and Application and Service departments work closely together to ensure a well-organised, stable workflow on the customer front.
27
+Service engineers
5000
+Product installations
14
Application specialists
9000
+Customer training courses
1000
+Testing services
Sample Service Measurement 
Medical Software Solutions Installing new equipment can be challenging. We operate highly flexible to make the process as easy as possible. We save you time and money by decreasing the potential for downtimes while not affecting your daily routine. You are working with trained experts, rigorously following the manufacturers IQ, OQ and PQ. This validation process has proven to be the ideal way to guarantee the best quality of medical devices consistently over time. We ensure that your equipment is correctly installed, operates according to its requirements, and performs safely.
How can we help?
Product related
Service
In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. Our application Specialists then will organize a training based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the producer of the product. During troubleshooting scenarios, our application specialists will support you via phone, email, or visit you on-site. Our main goal is to solve the issue permanently and quickly and to establish long-lasting processes.
How can we help?
Training
If you have further questions or issues that arise after the installation or training of the instruments, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.
The service department is responsible for the installation of the devices, maintenance as well as repair of defective instruments including technical support of the sales, application and logistics departments.
Our service engineers are trained directly by the producers and their knowledge is deepened by several years of practice in the dedicated areas of devices technologies. Our connected network of technicians is ready to provide professional help for all kinds of instruments we have in our portfolio.
How can we help?
Measurement/ Results
Offlabel-Use
Other
Method Development and Application
Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.
Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.
How can we help?
Analytical testing request
In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.
How can we help?
Product related request
In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.
How can we help?
Training
If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.
How can we help?
Technical Support
After Sales Request
Other
If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.
How can we help?
Service Request
Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.
Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.
How can we help?
Analytical testing request
In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.
How can we help?
Product related request
In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.
How can we help?
Training
If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.
How can we help?
Technical Support
After Sales Request
Other
If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.
How can we help?
Service Request
Installation of our equipment
Installing new equipment can be challenging. We operate highly flexible to make the process as easy as possible. We save you time and money by decreasing the potential for downtimes while not affecting your daily routine. You are working with trained experts, rigorously following the manufacturers IQ, OQ and PQ. This validation process has proven to be the ideal way to guarantee the best quality of medical devices consistently over time. We ensure that your equipment is correctly installed, operates according to its requirements, and performs safely.
How can we help?
Product related
Service
Customers’ employee training
In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. Our application Specialists then will organize a training based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the producer of the product. During troubleshooting scenarios, our application specialists will support you via phone, email, or visit you on-site. Our main goal is to solve the issue permanently and quickly and to establish long-lasting processes.
How can we help?
Training
After sales and technical support
If you have further questions or issues that arise after the installation or training of the instruments, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.
The service department is responsible for the installation of the devices, maintenance as well as repair of defective instruments including technical support of the sales, application and logistics departments.
Our service engineers are trained directly by the producers and their knowledge is deepened by several years of practice in the dedicated areas of devices technologies. Our connected network of technicians is ready to provide professional help for all kinds of instruments we have in our portfolio.
How can we help?
Measurement/ Results
Offlabel-Use
Other
Method Development and Application
Biomedica offers custom analytical testing for Biomarker ELISAs, Luminex, Next- Generation Sequencing, RT-qPCR and analysis of microRNA signatures.
Our experienced laboratory staff performs all sample service measurements, allowing customers to fully rely on the data without having to invest additional time in the quantification of biomarkers or expensive laboratory equipment.
How can we help?
Analytical testing request
Product Demonstration
In case you are interested in a product demo, our sales team happily assists you in finding a suitable date. They will organize the scope of the presentation based on your needs and demands. Each Application Specialist focuses on a specialized field bringing a broad range of knowledge to the training, providing a well-organized and detailed demonstration. For specific questions, our application team will provide a professional answer, if necessary consolidated with the manufacturer of the product.
How can we help?
Product related request
Customers’ Employee Training
In case you are interested in a training on one of our software products, our sales team happily assists you in finding a suitable date. Our Application Specialists then will organize a training based on your needs and demands.
How can we help?
Training
After Sales and Technical Support
If you have further questions or issues that arise after the implementation, we will immediately start to work on providing answers and finding solutions. Client satisfaction is one of our main focuses and we try to satisfy our customers by providing quick and professional solutions.
How can we help?
Technical Support
After Sales Request
Other
Further Services
If you are looking for assistance in implementing medical software solutions, we are happy to offer our expertise based on our experience over the last years.
Our Application Specialists have deep knowledge related to the software products of our portfolio as well as of workflows within the critical care environment in hospitals. Thus, they know exactly the needs and demands of the hospital staff.
Besides that, our Project Managers can help you bring your projects to success.
Last but not least, our Technical Specialists have deep knowledge in all technical aspects of the software products of our portfolio as well as of diverse topics like HL7, IHE, SQL, FHIR and others.
How can we help?
Service Request
From a customer in AT
The installation of our unit was done as agreed upon purchase. The transport was organised professionally, and the instrument arrived in its original box. Implementation into our routine work occurred smoothly, the technician did professional work, and he was finished within a couple of hours. All mandatory testing has been performed as recommended by the producer.
From a customer in HU
The instrument was installed rather quickly and with respect to our working conditions. All recommended steps were done very professionally. The approach of the service technician was helpful and, after the installation, practical service training was given for the most probable cases. It was very informative!
From a customer in SI
Due to the professional service of the Biomedica technicians, we never encountered any major problems with our instruments. The required annual maintenance is always handled very professionally and without any unnecessary delays by Biomedica. Thank you also for your flexibility.
From a customer in CZ
We had a situation where one of our instruments had a problem during a highly time-sensitive phase of our project. Due to the expertise of their technicians, the problem was fortunately identified (valve exchange) rather quickly and the replacement of the spare part was organised within days. Thank you for your quick response.
From a customer in AT
Biomedica’s Service and Application team has been supporting our routine lab for many years. They support us in training both existing and new lab members whenever needed. We have always been very satisfied with their services.
From a customer in PL
The response time of their application specialists is very fast and helpful. If the issue cannot be solved right away, their team is always focused on providing a fast solution together with the manufacturer.
From a customer in RO
The Application and Service Team from Biomedica worked very well together with our staff. This definitely could be seen during their installations and training of our personnel. They made a highly professional impression on us and they created an interesting and very instructive training atmosphere.
